Parkway College
Service Excellence in Healthcare for Supervisors (Classroom & Asynchronous eLearning)
1. Target Audience
NC & above
Registered Nurse
2. Course Specialty
Coaching
Communication Skills
3. SSG Funded
Yes
4. CPE Points
Yes
5. Accredited by NNA
No
CPE Points: 11 | Course fees: $708.50
Course Description: This course aims to equip nursing leaders to develop servicing partnerships by strengthening the relationships and creating differentiated experiences, leveraging opportunities continuously.
Objectives:
1. Apply relationship management techniques to maintain long-term customer or patient engagement and guide junior staff in upholding service standards.
2. Monitor and evaluate customer and patient satisfaction using feedback tools and translate findings into continuous service improvements.
3. Communicate improvements effectively to patients and caregivers, and seek feedback on their impact to close the service loop.
4. Collaborate across departments to improve the overall service journey, resolve breakdowns, and contribute to a more integrated care experience.
5. Lead by example, fostering a service-oriented team culture through coaching, clear communication, and proactive problem-solving.
Course Duration: 18 hours
Mode of Delivery: Blended
Point of Contact: Contact Ms Jacqueline Tan at sg.trainingadmin@ihhhealthcare.com for more information.